Methodology
How records are built and rated
Every part of the process is documented so a reader can judge how much weight a record deserves.
Property identity resolution
A property record is keyed to a physical address, not a trade name. Names, brands, owners, operators and operating status are stored as time-bounded attributes of that address.
- 1
Anchor
Normalise the street address, locality and postal code.
- 2
Alias capture
Record every historical and listing name observed for that address.
- 3
Timeline
Attach brand, operator, owner and status intervals with a source.
- 4
Merge and split
Reconcile duplicate records when new evidence changes the anchor.
Verification states
A verification state describes the confidence we hold in the evidence attached to a report. It is never a determination that a business acted unlawfully or in bad faith.
| State | What it means |
|---|---|
| Submitted | A report was received. Nothing has been checked yet. |
| Identity confirmed | The reporting account has been verified as a real, reachable person. |
| Document supported | Submitted documents are consistent with the account given. |
| Independently corroborated | At least one source outside the reporter supports key facts. |
| Pattern correlated | The account matches other independent reports about the same property. |
| Disputed | An owner, operator or booking channel has contested this report. |
| Resolved | The reporter confirmed the matter reached an outcome. |
What a state is not
Disputes